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Complaints Procedure

If you wish to register a complaint, please contact us in writing or by telephone to the following:

 

Address:    Elmgrove Financial Services Ltd

                       c/o Morrell Middleton

                       Wellington House

                       Aviator Court

                       York

                       YO30 4UZ

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If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at:

 

Address:  The Financial Ombudsman Service

                      Exchange Tower

                      London

                      E14 9SR

Tel no:       0800 0234 567

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY DEBT SECURED ON IT

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Warnings

The Financial Conduct Authority do not regulate certain types of Buy to Let Mortgages and some investment mortgage contracts.

Your Home is at risk if you do not keep up repayments on your mortgage or any other loan secured on it.

Under no circumstances should any of the information contained within this website be construed as "advice". You should seek professional advice in respect of your own circumstances.

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Legals

Privacy Policy

Complaints Procedure

Cookie Policy

Initial Disclosure Documents

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The guidance and/or advice contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK.

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Elmgrove Financial Services Limited is registered in England and Wales. No. 15226826. Registered Office: Elmgrove Financial Services Ltd, c/o Morrell Middleton, Wellington House, Aviator Court, York YO30 4UZ

Elmgrove Financial Service Limited is authorised and regulated by The Financial Conduct Authority No.1038894 and is entered on the Financial Services Register at  https://register.fca.org.uk/.

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Elmgrove Financial Services Limited is a broker, not a lender. We receive commission that will vary depending on lender, provider, product, or other permissible factors.

Further details of the commission model, calculation and amount will be disclosed to you throughout your customer journey

©2025 by Elm Grove Financial Services.

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